Changing business dynamics through innovation, accessibility, and collaboration.
Solution Architect
Sales EngineeringAzureMachine LearningSolution Architecture
Contract-to-hire Remote / Travel Competitive base + commission Posted 12 days ago
Sales Engineering
OVERVIEW
Lead Our AI Platform Launch
We're seeking an experienced Solution Architect/SME to join our consultancy as we launch DispatchAngel, our AI-powered revenue optimization platform for home services businesses. This pivotal role combines deep technical expertise with customer-facing leadership to drive product adoption while maintaining our consultancy's commitment to custom solutions.
RESPONSIBILITIES
What You'll Do
Customer Engagement & Education
- •Travel to customer sites (franchise networks, home services businesses) to deliver compelling product demonstrations and technical deep-dives
- •Educate clients on DispatchAngel's AI-powered cancellation prediction, smart dispatch optimization, and revenue recovery features
- •Translate complex technical concepts (ML models, data integration, predictive analytics) into business value for operations managers and business owners
- •Lead discovery sessions to understand customer pain points around scheduling inefficiencies, cancellation rates, and technician utilization
Technical Leadership
- •Serve as the product SME for DispatchAngel platform and all modules
- •Design and present solution architectures integrating ServiceTitan, CRM systems, call center data, and marketing platforms
- •Create implementation roadmaps addressing data integration, API connections, and multi-tenant security requirements
- •Guide customers through the medallion architecture (Bronze/Silver/Gold data layers) and analytics capabilities
Pre-Sales & Implementation Support
- •Identify and document integration points, data requirements, and technical dependencies
- •Design proof-of-concepts demonstrating cancellation prediction accuracy and schedule optimization
- •Collaborate with customers to establish success metrics and ROI calculations
- •Address technical objections and architect solutions for complex customer environments
Product Development Partnership
- •Conduct QA/testing during customer demos to ensure product reliability
- •Design low fidelity frontend experiences and dashboards tailored to customer workflows
- •Provide feedback to product team on feature requirements and usability improvements
- •Identify patterns in customer needs to inform product roadmap
- •Balance product capabilities with custom consulting solutions
REQUIREMENTS
What We're Looking For
Experience
- •12+ years in solution architecture, technical consulting, or similar customer-facing technical roles
- •Proven track record in field service management, scheduling optimization, or related domains
- •Experience with AI/ML implementations in production environments
- •Background in SaaS product demonstrations and enterprise software sales cycles
- •Hands-on experience implementing solutions in the Microsoft Azure ecosystem
Technical Expertise - Microsoft Azure Stack
- •Deep expertise in Azure Data Platform: Azure Data Factory, Databricks Lakehouse, Azure Machine Learning, Azure Functions
- •Microsoft Integration & Analytics: Power BI development, Azure Communication Services, Azure Maps, Application Insights
- •Security & Governance: Azure Active Directory/Entra ID, Azure Key Vault, Virtual Network configuration, Row-level security
- •API integrations with platforms like ServiceTitan, Google Analytics, and CRM systems
- •Experience with real-time data streaming and event-driven architectures
- •Knowledge of predictive analytics, machine learning models, and feature engineering
- •Understanding of multi-tenant SaaS architectures in Azure
Business Acumen
- •Ability to calculate and demonstrate ROI for technology investments
- •Understanding of home services industry operations and revenue optimization
- •Experience with franchise business models and multi-location deployments
- •Track record of translating technical capabilities into business value propositions
Skills
- •Exceptional presentation and communication abilities for C-level audiences
- •Strong consultative approach to problem-solving and solution design
- •UI/UX design sensibility for creating intuitive operational dashboards
- •Analytical mindset with ability to identify patterns in data and operational inefficiencies
COMPENSATION & BENEFITS
Compensation & Benefits
Base Salary
Competitive base salary commensurate with experience
Variable Compensation
Commission structure: Percentage of each closed deal
Bonus Structure
Performance bonuses tied to quarterly/annual sales targets
Additional Incentives
Additional incentives for customer retention and expansion sales
Benefits Package
Generous unlimited PTO policy
Home office stipend and travel expense coverage
Latest equipment (Windows machine, monitors, etc.)
Annual learning & development budget
Equity participation opportunities
Performance-based bonuses
Fast-paced, growth-oriented environment
SUCCESS METRICS
What Success Looks Like
- ✓Successfully demonstrate DispatchAngel's ability to reduce cancellation rates by 10-20%
- ✓Architect Azure-based solutions that integrate seamlessly with existing customer tech stacks
- ✓Build compelling ROI cases showing revenue recovery through smart dispatch and cancellation prediction
- ✓Establish yourself as the trusted advisor for home services digital transformation
- ✓Drive expansion within franchise networks through lighthouse customer success stories
You're Our Ideal Candidate If...
You're a technical leader who thrives at the intersection of complex technology and business value. You can discuss Azure ML pipelines and Databricks notebooks with data scientists in the morning and present ROI calculations to franchise owners in the afternoon. You understand that reducing a 30% HVAC cancellation rate isn't just about algorithms—it's about transforming how home services businesses operate. You're excited about evangelizing a new product while maintaining the consultative approach that defines our company's success.